General standard terms and conditions “Chambres d Hotes” MAS ARMELIN, Tarascon:
These general standard terms and conditions (GTC) sort out the legal relationship
between the guest/customer/organizer, hereinafter referred to as guest, and the
Hotes Mas Armelin, hereinafter referred to as Hotel.
For the sake of simplicity, these terms and conditions always refer to the contract – no
matter regarding the means of service.
Upon contract conclusion, only the valid terms and conditions of the hotel apply.
General terms and conditions of the guest are only applicable if this has been explicitly
agreed in writing before the contract was signed.
Should individual provisions of these terms and conditions be ineffective or invalid,
this shall not affect the validity of the contract and the remaining terms and
conditions. Otherwise, the statutory provisions apply.
2. Place of Jurisdiction / Applicable Law
For any disputes arising from this contract, Tarascon (France) is the place of
jurisdiction, provided that no other legally binding place of jurisdiction exists.
All contractual agreements, reservation agreements, additional agreements and
general conditions are subject to France law. Place of fulfillment and payment is the
seat of the hotel.
The terms and conditions are written in German, English. In case of any
contradictions, the German version is decisive.
The hotel is not liable for any changes that have occurred without the knowledge of
the hotel after the publication, as well as for any printing errors.
Written confirmation: Fax and e-mail are also regarded as written confirmations.
Contracting partners are the guest and the hotel.
4. Subject matter of the contract / Scope of application
The contract for the rent of rooms, seminar rooms, areas as well as the purchase of
other deliveries and services comes about with the written confirmation of the guest.
A reservation, made on the day of arrival, is binding at the moment of acceptance by the hotel.
Changes to the contract are only binding for the hotel after a (written) reconfirmation.
Unilateral changes or additions to the contract made by the guest are ineffective.
The subletting and re-letting of the provided rooms and their use for purposes other
than accommodation require the prior written consent of the hotel.
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5. Scope of service
The guest has – other contractual agreements reserved – no claim to a specific room.
General standard terms and conditions Mas Armelin, Tarascon
In case, the guest has received a written confirmation and there are no rooms available at the hotel,
the hotel has to inform the guest on time and offer a suitable replacement in a nearby hotel of an
equivalent or higher category.
Any additional expenses for the replacement accommodation are charged to the hotel. If the guest
refuses the spare room, the hotel has to reimburse the guest for already provided services e.g. such
as deposits. Further claims of the guest do not exist.
6. Period of use
Unless otherwise agreed, the guest has the right to use the booked rooms from 3:30 pm on the
agreed day of arrival until 11:00 am on the day of departure.
The hotel reserves the right, in case of any late departure, to remove the guests’ belongings from the
room and keep them at a suitable location in the hotel for a charge.
Option dates are binding for both parties – other contractual arrangements reserved. After the expiry
of the option period, the hotel may, without further notice, dispose of the optionally offered rooms,
spaces or services.
The hotel must receive the confirmation on the last day of the option period no later than 6.00 pm.
8. Prices / Payment obligations
The communicated accommodation rates are per night and in EURO, service included.
The city tax is charged separately and is dependent on the regulatios of the city tax of the
The guest is obliged to pay the agreed/ applicable rates for rented rooms and other services
provided. This also applies to orders of companions and visitors.
After conclusion of the contract, increases in legal fees are at the expense of the guest. Listed prices in
foreign currencies are indicative and will be charged at the prevailing exchange rate. Valid are the
prices that are confirmed by the hotel.
Prices may be changed by the hotel if the guest subsequently changes the number of booked rooms,
used services or the duration of the stay.
In case of an obvious false booking due to systemic errors of the booking system, the agreed prices
are invalid. In this case, the hotel has the right to cancel the reservation without compensation.
The hotel may request a credit card guarantee at any time.
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Deposits are required depending on the season and rate type. The due date and amount of the
deposit can be found in the reservation confirmation.
In case of late payment or performance of the credit card guarantee, the hotel may withdraw from
the contract (including all performance promises) immediately (without reminder) and demand the
cancellation costs listed in section 10 of these terms and conditions.
At any time, the hotel has the right to bill or interim bill its services to the guest.
The final invoice includes the agreed price plus any additional charges incurred as a result of
additional hotel services used by the guest and / or the persons accompanying him. The final bill –
subject to other agreements – must be paid in cash or by accepted credit card in EURO at the latest on
the day of departure.
General standard terms and conditions Mas Armelin
9. Withdrawal by the hotel
Up to and including 21 days before the guest’s arrival date, the hotel can withdraw
from the contract without any costs.
Furthermore, the hotel is entitled to withdraw from the contract at any time for a
justifiable cause by immediate unilateral and written declaration and with immediate effect:
Objectively justified reasons are considered as follows:
• An agreed advanced payment or security deposit will not be made during the
• Force majeure or other circumstances for which the hotel is not responsible,
that make the fulfillment of the contract objectively impossible;
• Rooms or spaces that are booked or used under misleading or false
statements, e.g. in the person of the guest or the purpose of use/stay;
• The hotel has a well-found reason to believe that the use of agreed services
may affect the trouble-free operation of the business, the safety of other hotel
guests or the reputation of the hotel;
• The guest has become insolvent (bankruptcy or fruitless seizure) or has ceased
• The purpose or cause of the stay is illegal.
In case of a cancellation by the hotel for the aforementioned reasons, the guest
is not entitled to any compensation and the compensation for the booked
services remain due in principle.
10. Cancellation of the reservation / Cancellation charges Cancellation
A cancellation of the reservation requires the written consent of the hotel. If this is not
the case, the agreed price has to be paid even if the guest does not use any booked
services. If the guest does not show up (“no-show”), 100% of the booked services will
Chambres d Hotes Mas Armelin Paige 04 / 1. January 2019
Decisive for the calculation of the cancellation fee is the receipt of the written
cancellation of the guest by the hotel. This applies to letters as well as to fax and e-mail
If the guest withdraws from the contract without an approved cancellation, or if he /
she requests a cancellation of certain booked services, the hotel may charge the
following cancellation fees.
Cancellation charges Individual reservations
• The cancellation fees vary according to season and rate type, the cancellation fees can be found in
the written reservation confirmation.
• The cancellation fees vary according to season and rate type, the cancellation fees can be found in
the written reservation confirmation.
11. Impossible Arrival
If the guest cannot or does not arrive in time due to force majeure (flood, avalanche, earthquake,
etc.), he is not obliged to pay the agreed price for the days missed. The guest must prove the
impossibility of arrival.
However, the obligation to pay for the booked stay is again obligatory starting from the moment in
which the guest can arrive.
General standard terms and conditions Mas Armelin Early departure
If the guest departs early, the hotel is entitled to charge 100% of the booked services.
13. Stay / keys / safety / internet / smoking
The hotel room is reserved exclusively for the registered guest. The transfer of the room to a third
party or the accommodation of an additional person requires the (written) approval of the hotel.
By concluding a contract, the guest acquires the right to use the booked rooms and facilities of the
hotel (including all booked fellow passengers), that are usually accessible for guests without any
special conditions or restrictions. The guest has to exercise his rights according to any hotel and/or
guest guidelines (house rules).
The room card / key provided by the hotel remains property of the hotel and allows 24-hour access
to the hotel. The loss of the card / key must be reported immediately to the reception.
The guest is responsible for the use of his login data. He is liable for misuse and illegal behavior when
using the internet.
In the entire hotel smoking is only allowed in special areas (smoking area).
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Extension of the stay
Unless otherwise agreed, the guest is not entitled to a prolongation of his stay.
If the guest can not leave the hotel on the day of departure because of unforeseeable circumstances /
force majeure (eg extreme snowfall, flood etc.) and all departure options are blocked or unusable, the
contract will automatically be extend for the duration of the impossibility of departure at previous
An event may include room rentals, meals, technical facilities, accommodation and other services.
Number of participants
The guest is obliged to notify the hotel of the final number of participants no later than 21 working
days before the event date.
If the number of participants notified by the guest differs from the final number of participants, the
cancellation conditions specified in the event contract apply.
Withdrawal by the hotel and proceeding with a cancellation of events
See section 10 of these terms and conditions.
A cancellation of the reservation requires the written consent of the hotel. If this is not the case, then
the agreed price is to be paid even if the guest does not use the booked services.
Decisive for the calculation of the cancellation fee is the receipt of the written cancellation of the
guest by the hotel. This applies to letters as well as to fax and e-mail messages.
If the guest withdraws from the contract without an approved cancellation, or if he / she requests a
cancellation of certain booked services, the hotel may charge the following cancellation fees
Cancellation charges for events
The cancellation charges of the individual agreed event contract apply.
If the agreed starting or ending times of the event are shifted without the hotel’s prior written
consent, the hotel may charge additional costs for staff and equipment, unless the hotel itself is
responsible for the delay.
The hotel has the right to expel the event participants after the agreed end of the event.
15. Food and beverages
All food and drinks can only be taken from the hotel.
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In special cases (specialties, allergies or intolerances etc.) a different written agreement can be
reached. In such cases, the hotel is entitled to charge a service fee or corkage.
16. Organization of events
Insofar as the hotel procures technical and other equipment from third parties on behalf of the guest,
the hotel acts on account of the guest.
The guest is responsible for the careful treatment and the proper return of the facilities.
The use of the guest’s own electrical equipment and devices using the hotel’s electricity network
requires prior written authorization from the hotel. Disruption or damage to the hotel’s technical
equipment caused by the use of these devices and systems shall be charged to the guest, unless the
hotel is responsible for these. The cost of electricity resulting from the use of electrical equipment
and devices can be charged by the hotel.
The guest must obtain all necessary official permits for the execution of the event at his own expense.
The guest is responsible for compliance with the authorizations and all other public- law regulations
in connection with the event. Fines for a breach of the permits are to be paid by the guest.
The guest has to handle the formalities and invoices necessary in connection with music
performance and sounding on its own responsibility with the responsible institutions (eg SUISA).
17. Items brought in by the guest
Brought in exhibits or other items including personal belongings, are at own risk placed in the
function rooms. The hotel does not take care of guarding and storage. The hotel accepts no liability
for the loss, destruction or damage of the brought in items, except in cases of gross negligence or
intent of the hotel. The insurance of brought in objects is up to the guest.
The brought in exhibits or other objects are to be removed immediately after the end of the event.
Any items left behind may be removed and/or stored at the guest’s expense. If the removal is
associated with a disproportionately high effort, the hotel may leave the items in the event room and
charge the usual room rental fee for the remaining time.
18. Acts, use & liability
The hotel rejects the liability towards the guest within the legal possibilities for slight and medium
negligence and is only liable for intentionally or grossly negligent caused damage.
Should faults or defects regarding the services of the hotel occur, the hotel will make an effort to
correct the situation immediately upon notification of the guest. If the guest fails to notify the hotel in
time, there is no entitlement to a reduction of the contractually agreed fee.
The hotel is not liable for the guest’s belongings according. The hotel is not liable for slight and
moderate negligence. If valuables (jewelery, etc.), cash or bonds are not handed over to the hotel for
safekeeping with a detailed list of valuables , the liability of the hotel within the scope of the legal
possibilities is excluded.
Carpark: Parked cars and any damages to the cars are as well excluded from any liability for
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b) Guest : The guest is liable to the hotel for all damages and losses caused by him, his companion or
his assistants or event participants. The hotel does not have to proof the guest’s fault.
The Guest is responsible for the correct use and return of all technical equipment/facilities provided
by the Hotel or procured through third parties on his behalf, and is liable for any damages or loss.
c) Third parties:If a third party makes the booking for the guest, both parties (third party & guest)
are jointly liable for all obligations of the contract. Irrespective of this, every purchaser is obliged to
forward all relevant information regarding the booking, in particular these general terms and
conditions, to the guest.
d) POOL: The Pool safety liability for children – according to the French law no. 2003-9 ff. the parents
need an instruction from the Hotel how to use the pool security equipment and need to countersign
an information (form) for the safety instructions and liability clause. If this is not acknowledged and
confirmed by the parents the entrance to the pool area and the usage is forbitten for the children
Pets are only allowed in the hotel after prior agreement with the hotel and for a fee.
20. Lost and found
Lost items will be mailed in case of clear ownership and knowledge of the residential/business
address. The costs and the risk for the shipping carries the guest.
21. Further conditions
If the guest books services that are not provided by the hotel itself, the hotel acts only as a mediator.
The statutory limitation periods apply. Insofar as these can be changed, claims for damages are
subject to a period of limiation of 6 months after departure.
For the personal insurance protection (in particular accident and health insurance, damage to
property and luggage as well as luggage loss) the guest has to take care of himself. The hotel
disclaims any liability.
Managemanet – MAS ARMELIN Tarascon, 1. January 2019